Privacy Policy

1. Introduction

Luxury In Motion Dubai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services, visit our website, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name and contact information (email, phone number, address)
• Date of birth and nationality
• Driver's license information and driving history
• Passport or Emirates ID details
• Payment information (credit/debit card details)
• Emergency contact information
• Photographs for identification purposes
• Vehicle preferences and rental history

2.2 Automatically Collected Information

When you use our website or services, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Vehicle and Rental Information

• Rental dates and locations
• Vehicle selection and usage data
• Mileage and fuel consumption
• Traffic violations or accidents during rental period
• Damage reports and insurance claims

3. How We Use Your Information

We use the collected information for:

• Processing and managing your car rental reservations
• Verifying your identity and driving eligibility
• Processing payments and security deposits
• Communicating with you about your rental
• Providing customer support and responding to inquiries
• Sending promotional offers and updates (with your consent)
• Improving our services and website functionality
• Complying with legal obligations and regulations
• Preventing fraud and ensuring security
• Managing insurance claims and accidents
• Enforcing our terms of service and rental agreements

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment processors for transaction handling
• Insurance companies for coverage and claims
• GPS and telematics providers for vehicle tracking
• Background check services for driver verification
• Marketing and analytics partners

4.2 Legal and Regulatory Bodies

• Law enforcement agencies when required by law
• Government authorities for regulatory compliance
• Courts in response to legal proceedings
• Traffic authorities for violation processing

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal information by authorized personnel
• Secure payment processing through PCI-compliant providers
• Regular staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for:

• Active account information: As long as your account is active
• Rental records: Minimum 7 years for legal and tax purposes
• Financial transactions: As required by UAE financial regulations
• Marketing communications: Until you opt-out
• CCTV footage: 30 days unless required for investigations

7. Your Rights and Choices

Under UAE data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your information
• Withdraw consent for marketing communications
• Request data portability
• Lodge a complaint with regulatory authorities

To exercise these rights, please contact us at info@luxuryinmotiondubai.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize your experience
• Provide targeted advertising
• Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

13. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the Dubai Courts.